Shipping policy
Shipping Policy
This Shipping Policy describes how Nova Smile handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 1–6 business days. Orders are not processed, shipped, or delivered on weekends or holidays. International delivers may take 14-21 business days
Due to high demand, processing times may occasionally take slightly longer. If there is a significant delay with your order, we will notify you via email.
Shipping Times
Domestic Shipping (United States)
Estimated delivery time is 3–10 business days after processing.nInternational delivery may take 14-21 business days
Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, and external factors beyond our control.
Shipping Costs
We offer Free Standard Shipping on all orders within the United States.
Tracking Information
Once your order has been shipped, you will receive an email confirmation containing your tracking number.
Tracking updates may take 24–72 hours to appear after your order has been dispatched. You can track your package using the link provided in your shipping confirmation email.
Shipping Restrictions
At this time, we currently ship within the United States only.
Damaged, Lost, or Delayed Shipments
Nova Smile is not responsible for packages lost or damaged during transit by the shipping carrier.
If your order arrives damaged or is significantly delayed beyond the estimated delivery timeframe, please contact us at the email below and we will assist you where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at: